Yes, after prior arrangement by telephone (Fon. +49 40 48407733), it is also possible to collect orders yourself from our main warehouse - Wendenstraße 255, 20537 Hamburg, Germany.


No, there is no default risk for you.
The Trusted Shops buyer-protection guarantee means that with us, your purchase is covered by an independent money-back guarantee that gives you security in the case of both non-delivery and non-refund after returns in accordance with the statutory right of return.


You will find more information on the Trusted Shops buyer-protection guarantee here.



Apart from the shipping costs, you will incur no further costs. The shipping costs for deliveries to the rest of Europe are to be found under the price of the article. First you select the country you wish to have the goods delivered to. It is possible to select this when you select the language, in the shopping basket, during the check-out process or right next to each product.

There are no additional costs, i.e. all our prices are final prices that include postage, transport insurance and VAT.
There is even a 2% discount if you pay cash in advance. You incur no charges for using other means of payment. With us there are no charges and no hidden costs!



All possible means of payment are to be found here.



Yes, you can purchase goods from us and be exempted from VAT as a commercial customer abroad if you provide us with a valid VAT ID. Once you have registered as a commercial customer under “My account”, all prices will be displayed without VAT.



We make every effort to ensure that specified delivery times are as accurate as possible. Nevertheless, deliveries may in some cases be delayed due to factors over which we ourselves have no control whatsoever.
As dealers we often have to rely on the delivery times indicated by the relevant manufacturer or distributor. Unfortunately, changes in availability at short notice or backlogs in the event of limited availability cannot always be foreseen.


Yes. You will be sent tracking data enabling you to track the consignment as soon as your goods have left our warehouse.



You will find information on shipping and the delivery time here.



Yes. To do this, simply enter another delivery address on the order form.
PLEASE NOTE: In the case of PayPal, delivery can only be made to the delivery address stored by PayPal. If necessary, please select another means of payment.



Unfortunately, no, you can’t. Unfortunately it is not possible to specify a delivery time. All carriers organise the order of delivery themselves, so that we have no control over this. You will of course receive an e-mail from us as soon as your order has left our establishment. Delivery is usually made on the next working day (Monday - Friday). Please ensure as far as possible that you or a person you trust can take delivery of the consignment. Some drivers also try to leave the delivery with a neighbour if you are not there. Otherwise UPS will automatically make two further attempts to deliver your goods. After the first delivery attempt, you can arrange the delivery date and, if necessary, the delivery address for your consignment to suit by calling the UPS service hotline and giving your tracking number.



If the carrier fails to find you at home when he comes to make the delivery, he will leave you a yellow notification card, with which you can call the UPS hotline to specify your choice of delivery date or an alternative delivery address, or pick up the consignment yourself from the nearest UPS dispatch point. Otherwise UPS will automatically attempt to deliver your goods again the following day. After a third unsuccessful attempt to make the delivery, the goods will however automatically be sent back to us. Please therefore make sure you contact UPS (or us) at the latest after the second failed attempt to deliver.



Yes, every consignment that leaves our establishment is insured against damage or loss during transportation.

IMPORTANT: Any visible damage must be reported to UPS (or the haulage company) immediately when you take delivery of the goods; hidden defects must be reported on discovery (but within 6 days at the latest). Please open the consignments immediately to ensure that no damage has occurred during transportation.



• If the packaging has obviously been damaged from the outside, please refuse to accept the goods, or, if the goods are urgently required, please make sure you make a note of the damage on the acknowledgement of receipt, giving the time and date. In this case, please however take the time to examine the consignment in the presence of the courier. Please have any shortfalls or damage acknowledged in writing immediately.

• Please leave the goods and packaging intact.
• DO NOT use the damaged goods!

• Notify UPS or the haulage company immediately of the damage. Hidden damage is to be reported within 6 days at the latest).

• Please then contact our customer service.

• Leave the goods in the original packaging with a copy of the delivery note, ready for collection.


If you find within 14 days of receiving the goods that you do not like them, you can send them back to us without giving a reason. Please inform us by telephone or e-mail before you send something back. Please do not send any goods back without discussing it with us first, as this would result in avoidable costs.



Further information on your right of return is to be found here.



You can reach us most easily by telephone on +49 40 48407733 or by e-mail at support@schlauershoppen.de In case we are not immediately available by telephone, please just leave your telephone number and we will ring you back as soon as possible.