The guarantee is a contractual assurance given by the manufacturer to remedy any defects that occur in the product within the period of the guarantee, in accordance with the scope of the guarantee.

In the event that your appliance/product is defective, you can contact the manufacturer or a service company named by the manufacturer directly in order to start the process of implementing the guarantee - in accordance with the terms of the guarantee. In order to do so you need only your receipt. We will of course be happy to assist you with the implementation of the on-site guarantee.

Alternatively, you can also charge SCHLAUERSHOPPEN.DE with the task of implementing the manufacturer’s guarantee in Germany. To make it cheaper for you to return goods, we offer a pick-up and return service via UPS (this is normally cheaper than if you send it yourself). We then take care of implementation of the guarantee in Germany free of charge, and pay all shipping costs for returning the repaired goods to you at home (Damage caused by inappropriate use of the merchandise is excluded from this agreement).

We recommend that you should as far as possible contact an authorised service company nominated by the manufacturer in your country, who will then deal with the claim against the guarantee on site. Should you have any questions about the best means of implementing the guarantee or about an appropriate service company, please do not hesitate to contact us – we will be delighted to help you.