You will of course also be sent these bank details in a separate e-mail as soon as your order has been placed. As soon as the payment has been credited to our account, we will send your order to the address of your choice. Please note that bank transfers can take up to three working days, depending on the bank.
The Trusted Shops buyer protection guarantee means that with us, your purchase is covered by an independent money-back guarantee that gives you security in the case of both non-delivery and non-refund after returns in accordance with the statutory right of return.
You will find more information
on the Trusted Shops buyer-protection guaranteehere.
The order amount will only be charged to your credit card when the goods leave our establishment. Until it is charged, the amount will only be reserved on your credit card. Credit card payments are processed using an encrypted SSL connection via the saferpay credit card server, and are thus protected from unauthorised access by third parties.
After prior arrangement by telephone (Tel. 040 484 077 33), it is also possible to collect orders yourself from our main warehouse – Wendenstraße 255, 20537 Hamburg, Germany.